Woodhouse Corona Virus Policies | Woodhouse Day Spas - Kingston, PA

Woodhouse Corona Virus Policies

June 12, 2020

To Our Guests,

We are thrilled to be able to open our doors to you again!

On Monday, June 22nd at 9:00 a.m., The Woodhouse Day Spa will be reopening for services. We simply can’t wait to see you and get back to providing you with award-winning services that will leave you feeling relaxed, refreshed and renewed. 

We’ve been extremely proactive in ensuring the health and safety of both our guests and our team members. Since your last visit, a few things have changed. We appreciate your patience and cooperation as we navigate a new way of experiencing The Woodhouse. Our goal, as always, is to offer a luxury spa experience for wellness and relaxation.

Your Safety 

  • We’ve treated the spa with Microshield, an anti-microbial coating, certified our team in sanitation and safety measures and have adopted a stronger, EPA certified disinfectant while you were away.
  • We’ve added extra cleaning time to each service, and our team will be sanitizing high-touch areas every 15-30 minutes.
  • We will be taking the temperatures of our spa team members upon arrival.
  • Our Spa teams will be wearing masks and will continue to thoroughly wash their hands before and after each service and will wear gloves depending on the service provided and your preference.
  • Hand sanitizer will be located throughout the spa for your convenience.

Your Experience

  • We are respectfully asking all guests to wear a face mask in all common areas of the spa, including the lobby, nail room, changing lounge, and quiet room.
  • We ask that if you are experiencing a fever, or any cold- or flu-like symptoms, to please contact us as soon as possible to reschedule your services.
  • We have temporarily removed heated neck wraps, blankets, tea, spa trail mix, and magazines. 
  • We have temporarily removed the Calming Ritual and Awakening Ritual from our spa services.
  • We are asking all NEW and EXISITING guests to complete our new online intake form. Please have your intake form completed and sent electronically prior to your arrival by clicking on this link:https://kingston.woodhousespas.com/online-intake-form
  • In accordance with the Governor’s guidelines to operate the spa at 50% capacity, we will only be booking three nail appointments at a time. 
  • Our spa team will also be rotating shifts. Unfortunately, we may not be able to accommodate special therapist requests for pre-booked appointments at this time. We appreciate your patience and support as we adjust to our new scheduling. 
  • We ask that you follow social distancing markers and signage in the lobby, spa boutique, quiet room, and other common areas.
  • We respectfully ask that you refrain from hugs and handshakes at this time for both your safety and the safety of our team members.

We miss each and every one of our guests and are just as excited as you are to return to The Woodhouse Day Spa.

Welcome home!

Megan


 

May 28, 2020

Dear Woodhouse Guest, 
 
We've been eager for the day when we can open our doors to you again. As you may be aware, Governor Wolf has lifted the stay-at-home order for Luzerne County starting this Friday, May 29th. Unfortunately, as we move from "red" to "yellow" phase, state guidelines still prevent the spa from resuming services. Once the Governor moves Luzerne county to the "green" phase of reopening, we will be able to greet you at our door and welcome you home. 
 
Relaxing Ways to Shop
 
Despite having to wait just a little longer, you can still purchase gift cards, your favorite spa boutique and skincare items or make a spa reservation from July through December online at Kingston.WoodhouseSpas.com or by phone and email.
 
Simply give us a call at (570) 763-0063 or send us an email at Kingston@WoodhouseSpas.com to arrange curbside pick-up or delivery of your Woodhouse favorites. 
 
In the Meanwhile, We're Preparing...
 
I know many of you are ready to return to The Woodhouse - and we can't wait to see you. I also know that you are concerned about the spread of the virus and the impact it could have on you, your family and your Woodhouse experience. 
 
This is why we've been focusing on best-practices from the CDC, State Board of Cosmetology and Governor's Office; enhancing our sanitation and safety protocolsemployee training and certifications; and have invested in an EPA-certified anti-microbial coating to ensure that we can provide the safest experience possible when we are able to reopen the spa.
 
Looking Ahead
 
This has been a challenging time for all of us - I can't thank you enough for your continued patience throughout this process. As soon as we have a reopening date, you'll be the first to know. Don't forget to follow us on Facebook and Instagram either for updates, special offers, and featured products!
 
Be well,
Megan

April 21, 2020

____________________________________________________________________________

March 30, 2020

Dear Woodhouse Family,

Under the continuation of an order issued by the Governor of Pennsylvania resulting from the coronavirus (COVID-19), we will be closed until the order requiring the closure of non-essential businesses has been lifted. 
 
If you booked a service with us during this period, we will cancel your appointment.  As soon as we re-open, we will contact each of you to reschedule your appointment so you can continue to refresh and relax with the same award-winning Woodhouse Day Spa experience you know and love. 
 
Like you, we are all doing our part to stay calm, stay home, and stay safe. We are eagerly awaiting the day we can welcome you, our beloved guests, and our dedicated team members back "home." 
 
In the meantime, your support for small businesses like ours means so much to us and our staff. We'd love to continue to be your spa of choice for relaxation. With thankful hearts, we would like to extend the following offers to you: 
 
·      Relax, Renew & Save! Receive retail credit with the purchase of online gift cards. See Kingston.WoodhouseSpas.com for details. Remember, our gift cards make perfect gifts and never expire.
 
·      Series Sale - Save the date! Friday, April 17th, 2020. Purchase 5 services get 2 services free. In spa, online or by phone. Exclusions apply; see our social media or website for details. 
 
·      Online Booking Open - Put your mind at ease and look forward to your favorite spa treatments! Online booking is now available from June - December 2020. Plan your escape to instant relaxation here.
 
·       Free Shipping - Stay home, stay relaxed. Bring The Woodhouse Day Spa in to your homes with items from our spa boutique! Sonoma Lavender heated neck wraps, blankets, pillows and candles, diffusers, bath bombs and so much more. With Voya, Naturopathica and Farm House Fresh, don't let your skin care routine take unnecessary time off. Email your order to Kingston@Woodhousespas.com.
 
·      Spring for Shoes!  Look forward to summer sandal days with OKA-B footwear! The same ah-mazing reflexology sandals we use in spa are available for you in pretty spring styles at 15% off. Shop here and use the code OKAB-2610. 
 
Rest assured that The Woodhouse Day Spa has not received any information to indicate that an individual has tested positive for the Coronavirus (COVID-19) who has visited or worked for the spa. 
 
As always, the safety and health of our guests and staff is our top priority. If you or anyone you know and love has been inflicted with COVID-19, you're in our thoughts, wishing you a speedy recovery. 
 
Please don't hesitate to contact us with any questions at kingston@woodhousespas.com or call 570-763-0063.
 
Stay well,
Megan Millo
Owner
 
____________________________________________________________________________

March 16, 2020

Dear Woodhouse Family, 

Under an order by the Governor of Pennsylvania resulting from the coronavirus (COVID-19), we will be closed as of 8 p.m. tonight, Monday, March 16th for next 14 days in an effort to ensure the safety of our guests and staff. Unless otherwise instructed, we are anticipating re-opening on Tuesday, March 31st at 9 a.m. 

If you booked a service with us during this period, we will cancel your appointment.  As soon as we re-open, we will contact each of you to reschedule your appointment so you can continue to refresh and relax with the same award-winning Woodhouse Day Spa experience you know and love. 

We will also be postponing our Skin Care Event that was to be held on Thursday, March 26th to a future date. Be sure to watch for updates via email and social media! 

Rest assured that The Woodhouse Day Spa has not received any information to indicate that an individual has tested positive for the Coronavirus (COVID-19) who has visited or worked for the spa. 

As always, the safety and health of our guests and staff is our top priority. Please don't hesitate to contact us with any questions at kingston@woodhousespas.com or call 570.763.0063.

Sincerely,

Megan Millo
Owner

___________________________________________________________________________

March 13, 2020

To All The Woodhouse Spa Community­­ —

As a national brand, we’ve been closely monitoring the dynamic situation of the coronavirus (COVID-19). Although COVID-19 is an evolving situation with many unknowns, we are sure of one thing: We will do our part to help our partners, team members, guests and communities prepare.  

Together, we can help slow the spread of the virus. Rest assured that our spas are going above and beyond the already-strict protocols and enhancing sanitization procedures.

You can rest assured that your Woodhouse Spa experience is safe. The Woodhouse Spas is your home away from home.

We will be sanitizing our spas hard surfaces at a higher frequency and guests can find multiple options of hand sanitizer. We are also conducting training for our partners and teams to reinforce our enhanced sanitation and personal wellness measures.  

Relaxed Cancellation Policy

We understand that you may be concerned about visiting a spa during this time, so we have relaxed our cancellation policy, waiving our fees through March 31. (Out of respect for the time and availability of our team members, please try to give at least 24 hours advanced notice.) We have a team that meets daily to review. We will continue to update you on any news. The Woodhouse Spas is following all CDC requirements - in fact going beyond by ensuring team members have wellness kits and adding hands-free sanitizing stations in locker rooms, quiet room, other common areas.  

As a spa, we take wellness very seriously.  Remember, you still need to take care of yourself, keep things in perspective, and remain calm. Visiting The Woodhouse Spa will undoubtedly help you do that! We promise to continue to be the leader in spa and wellness and to keep your spa experience safe, and as our Mission states, transformative. We are here for you when you need us the most, our trusted partners, team members, guests and community.

Our Team is the heart and soul of The Woodhouse, and we are helping them take extra care of themselves and their families so they can take better care of you, our guests. Team members will be equipped with Wellness Kits consisting of our favorite hand sanitizers, Vitamin C packets, and Breathe Easy Aromatherapy. Team members should never go to work feeling sick, nor should they be concerned about getting paid for that time; therefore, we are waiving or extending the sick leave caps in our company-owned spas.

This is an unprecedented time for our country. On behalf of The Woodhouse Spas team, thank you for your partnership, and your understanding and patience as we implement our COVID-19 safety policies. We’re working harder than ever to ensure the safety of our team members and guest and to minimize the disruption of our spas.

 

 

 

 
 
 
 
 
 
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